Sharron Lowe's FREE 3-part Series for the
Retail Beauty & Spa Industry
Do you work in Retail? Sales? Beauty? or the Spa industry?
Are you a team leader or area manager? If so, how are you motivating and up-skilling your team, to stay confident in their daily performance and connected to customers? How are you making them feel more passionate about customer service and loyalty?
Are you a team of one? Do you work alone? How are you motivating YOU in these times to stay confident and optimistic?
Over the last 18 months, during and post-pandemic, I’ve spent hours in Retail stores, observing and connecting with many beauty consultants who work on the beauty and fragrance counters AND what they’re telling me, and what I’m hearing and seeing is that the confidence of consultants in Retail Beauty stores has NEVER been hit more than now!
I’m seeing a lack of confidence in customer approach, connection and communication, and this hits sales.
Many consultants are not as confident as they were before the pandemic in building multiple sales, introducing new products and keeping their customers at the counter engaged in conversation. Many are only fulfilling the one product need from the customer, the one they came in to buy, and stopping there!
I began my career in Retail Beauty, it’s in my DNA, it’s my passion. Now, as a speaker and success coach, I’m working globally with beauty brands to address one key issue: Retail Beauty and Consultants personal confidence and attitude.
Why? Because all confidence or LACK of confidence starts in one place only, a consultant's Attitude, thinking and focus!
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What are you doing RIGHT now to lift the spirit of your team, motivate in this unique world we find ourselves in and make sure everyone is performing their best AND most importantly, feeling their best?
What can we be doing more of as an industry to support Retail Beauty?
To anyone who has the joy in their role to make a positive impact on the performance and attitude of beauty consultants, how are YOU uniquely inspiring and motivating your team right NOW?
How are you making sure their attitude (those working on the beauty counters, or in an area management or training role, visiting consultants in store), IS in the best shape to deliver the best performance?
How do you STOP beauty consultants using closed questions that do not engage the customer, do not create a feel-good conversation and definitely do not lead to a sale and satisfied customer?
What are YOU equipping your teams with to ensure that their confidence and their CAN DO attitude and their joy at being back in retail is at optimum level EVERY SINGLE DAY?
We have found ourselves in a unique world and unique times that require unique management and skills.
We must make sure everyone is performing their best AND most importantly feeling their best!
WE NEED TO DO MORE to not only survive in RETAIL BEAUTY!
BUT TO THRIVE! AND WE CAN!